Trend for customer-generated content
An excellent post by Darlene Fichter in her "Blog on the Side." She talks about trendwatching.com and titles her post "Consumer Trends for Libraries to Consider When Designing Services and Web Sites." That third trend is the one that caught my attention. Rather than repeat it, I've just referred you to her post.7200 comments and suggestions per month may be overwhelming, but meeting the patron's needs requires feedback, and asking them to help create/design seems a great way to get it.
posted by Alan @ 23:10
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